People Skills for Analytical Thinkers by Gilbert Eijkelenboom

Author:Gilbert Eijkelenboom [Gilbert Eijkelenboom]
Language: eng
Format: epub
Published: 0101-01-01T00:00:00+00:00

Principle #16:

Having a good understanding of other people’s algorithms (their beliefs and needs) helps to predict their behavior. This gives you the opportunity to make interactions easier, more productive, and more fun.

So, how can we learn more about the why of other people’s behavior? How can we get more information about other people’s algorithms? Let’s see how Amazon does this. They learn about your beliefs and needs in two ways:

Amazon observes your behavior by tracking your clicks (surface-level behavior).

Amazon asks for your preferences (below-surface needs).

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