Making Strategy Count in the Health and Human Services Sector by Mortell Michael;Hansen-Turton Tine;Mortell Michael;

Author:Mortell, Michael;Hansen-Turton, Tine;Mortell, Michael;
Language: eng
Format: epub
Publisher: Springer Publishing Company, Incorporated

USING DATA AND INFORMATION SYSTEMS TO DRIVE AN INTEGRATED HEALTH AND HUMAN SERVICES ENTERPRISE: THE PUBLIC HEALTH MANAGEMENT CORPORATION APPROACH

Today’s social service environment depends on the effective use of data to measure the impact of the services rendered to clients. Data are at the center of every measurable and sustainable program. Funders, whether at the federal, state, or local level, require increasingly detailed reporting on utilization of services, including data regarding client participation, adherence to program guidance, and completion of interventions. The Public Health Management Corporation (PHMC) recognizes this and has created a model of data collection and information system development that complements existing databases maintained by funders or regulators but that also goes well beyond the obvious basic financial drive. The PHMC model incorporates specific, measurable, attainable, realistic, and timely program metrics into every system developed. This approach to system development is central to PHMC’s mission of improving the health and welfare of residents in its region.

PHMC, headquartered in Philadelphia, Pennsylvania, is a large, private, nonprofit health and human services agency. Since its inception in 1970, PHMC has invested heavily in its infrastructure and core management support services, including information systems technology. At PHMC, the information systems (IS) group and the Center for Data Innovation (the Center) are charged with continually improving the quality of the data collected to improve the services delivered to clients. To achieve this, PHMC has created a model of data collection and system development that is fueled by teamwork, collaboration, and commitment to the PHMC mission. The model is guided by one unified principle—building information systems that will help enhance the client experience and increase client success rates. Working with various program, quality management, and fiscal staff, the PHMC model creates systems addressing the requirements of funding agencies but that remain tightly aligned with the goals of the programs they support. Several case examples follow that illustrate PHMC’s unique approach to developing rigorous program data collection and information systems. As you will see, the end result of the PHMC model is enhanced social service delivery for the most vulnerable populations.

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