The Unspoken Rules by Gorick Ng

Author:Gorick Ng [Gorick Ng]
Language: eng
Format: epub
Publisher: Harvard Business Review Press
Published: 2021-04-26T16:00:00+00:00

FIGURE 9-7

How to respond to different kinds of mistakes

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As much as we frame this chapter as a set of mindsets and strategies for what you can do as an individual to manage your workload, it’s important to keep in mind that not everything is within your control. It may be your job to take ownership over your sanity, but it’s the job of your manager (and their manager) to create work conditions where you can remain sane.

In business, people often like to say that culture is set from the top. It’s true. If company leaders have a pattern of creating fire drills, it can be difficult for their subordinates (and their subordinates) to push back. And once this culture trickles down, layer by layer, to those who have the least leverage, you end up with the attitude of “Well, that’s just how things have always been done.”

While this may be discouraging in the short run (especially if you find yourself in such an environment), I hope that it can be empowering in the long run. The person in charge may be someone else today, but before long it will be you. And when that time comes, it will be your responsibility to make sure your team stays sane. Remember what worked—and didn’t work—for you. If everything worked well for you, learn from those for whom things didn’t work so well. The culture will be yours to build. Create one that you will be proud of!

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