Daemon by Daniel Suarez

Author:Daniel Suarez
Language: eng
Format: mobi, epub, pdf
Tags: Mystery, Science Fiction, Fantasy, Suspense, Adventure, Thriller
ISBN: 9781101007518
Publisher: Dutton Adult
Published: 2009-01-01T00:00:00+00:00

Part Two

Eight Months Later

Chapter 25:// Lost in the System

An exasperated sigh came over the phone line. “Look, I’m not interested.”

“Well, then we’ve got something in common.”

She laughed.

Charles Mosely’s voice smiled. “I like your laugh.” Thirty-eight-point-nine percent of the time his deep, rich voice elicited a positive response from females in the twenty-one to thirty-five demographic.

A pause. “Thanks. You have a nice voice.”

“I prefer using it for my art. But with the economy and all, here I am. I do apologize for the intrusion, miss.”

“That’s okay. Sorry I was so short.”

“Not a problem. Peace.”

“What is your art?”

“Pardon?”

“You said you preferred using your voice for your art.”

Mosely chuckled. “I gotta watch that. I’m revealing too much about myself.”

“C’mon. Tell me.”

He hesitated, checking the timer on his computer screen. “Well…you’re gonna laugh at me.”

“No I won’t.”

“I’m an out-of-work stage actor here in New York.”

“Get out! What have you been in?”

Mosely laughed again. “Othello at the Public, if you can believe it. Just the matinees, though.”

“And now you’re doing this?”

“Oh, I know—kill me now, right?”

“I’m sorry.” She laughed again. He could almost hear her twirling the phone cord around her finger. “You have such a great voice, Charles.”

“Thank you, miss.”

TeleMaster tracked the activities of individual telemarketers down to the second. Average number of seconds between phone calls, average number of seconds for each call, average number of calls per day, average sales close percentage—all calculated automatically through the VOIP-enabled software package marketed in North America under the brand name TeleMaster, but in Europe and Asia under the impenetrable name Ophaseum.

Sales associates had only a couple of seconds after completing one call before they heard the line ringing for the next. Associates who made their quota early, then slacked off, didn’t fool TeleMaster; the system monitored you constantly with a moving average. A sudden and precipitous drop-off in productivity was flagged for immediate follow-up by a floor supervisor. Finding a balance between frantically striving for quota and keeping a pace you could maintain throughout a shift was difficult—except for the closers. And Charles was a closer. His deep voice, reassuring tone, and cool confidence gave him a disproportionate closing percentage straight across both male and female demographic segments.

And those who didn’t make quota? Their commission base dropped, and once their commission base dropped, they were earning less for each sale. And once they were earning less for each sale, the work was just as stressful and tedious, but they made less for it. If they failed to perform enough times, then they were out of work and back into the general population.

He was paid next to nothing. Why did he care?

He knew why he cared. He liked to hear the voices. He liked to talk to women from everywhere, to work his magic on them and persuade them to “do it.” Never mind that “it” was buying a slot in a time-share or a magazine subscription. “It” would have to do. ”It” was the only way to maintain his humanity. And in prison, that was worth a lot.

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