Thirteeners by Daniel F Prosser

Author:Daniel F Prosser
Language: eng
Format: mobi
ISBN: 9781626341609
Publisher: Greenleaf Book Group Press
Published: 2015-03-02T14:00:00+00:00

Understand that alignment is a leader’s work of art. Years ago, a great coach, Mitzie Hoelscher, taught me that alignment was my principal job as a leader. Nothing moves in an organization unless there is alignment with the vision and mission. Without it, there is no accountability, and in turn, no accountability means no alignment. They go hand in hand. You won’t mitigate entitlement if you’re not aligned, and you can’t align if you’re not accountable.

Finally, make sure all employees understand that if you can’t count on them to do what they said they’d do, you don’t need them. We hold on to some employees longer than we should. There’s no reason to keep employees who have no intention of keeping their word. But if employees aren’t keeping their word, the first place we need to look is at our relationship to our own word. If what we say and what we do don’t match, people begin to believe it’s not important for them to keep their word, either.

You’ll know you have a problem in this area when you notice employees breaking agreements with clients.

When we think we don’t have to keep our word because of our position or rank, we breed the Entitlement Virus, which spreads rapidly and is hard to knock out, even with our best strategies. An entitlement mentality exists, to one degree or another, in every organization. To neutralize it requires that people be put in charge of themselves and be allowed to choose how they will perform. With those privileges come responsibility, accountability, and a purposeful alignment with the vision and mission. However, that presumes that the purpose is well communicated and well understood.

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