The New Shop Floor Management by Kiyoshi Suzaki

Author:Kiyoshi Suzaki
Language: eng
Format: epub
Publisher: The Free Press
Published: 1993-07-15T00:00:00+00:00

PHRASES MANAGERS SHOULD NOT USE

Up to this point, we have reviewed different ways for leaders to function effectively on the shop floor. Whether in a short conversation in the hallway or in a meeting, if managers are to gain people’s trust there are certain phrases managers should avoid. Exhibit 8.12 shows examples of such phrases compiled by Toyota.

The key phrase here, once again, is “customer orientation.” Managers need to be sensitive and be able to think from their customers’ point of view. In other words, instead of machines or systems, people must be considered to be at the center of the shop floor.

Exhibit 8.11. Ways to Recognize People’s Efforts

Pat on the shoulder

Memo of recognition

Pay, e.g., regular and overtime pay

Profit sharing, bonus pay

Awards, e.g., quality, safety, team, suggestion, attendance

Skill upgrading, e.g., certification

Career planning, counseling

Promotion

Benefits, e.g., health insurance, deferred compensation, etc.

Vacation days

Job security

Fun at work

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