The New Rules of Business by Rajesh Srivastava
Author:Rajesh Srivastava [Srivastava, Rajesh]
Language: eng
Format: epub
ISBN: 9789353057312
Publisher: Penguin Random House India Private Limited
Published: 2019-12-19T00:00:00+00:00
If left unchecked, this contagious disease will gradually spread its tentacles across the company and cause irreparable harm. A poll of 800 managers and employees in seventeen industries who have been at the receiving end of workplace incivility concluded that nearly everybody who is affected responds in a negative way15:
80 per cent lost work time worrying about the incident
66 per cent said their performance declined
78 per cent said their commitment to the organization went down
25 per cent admitted to taking their frustration out on customers
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