Home > Business & Money > Management & Leadership

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli

Author:Joseph Michelli [Michelli, Joseph] , Date: December 2, 2017 ,Views: 219

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli

Author:Joseph Michelli [Michelli, Joseph]
Language: eng
Format: mobi, epub
Publisher: McGraw-Hill Education
Published: 2008-07-03T14:00:00+00:00


STRIKING GOLD

What efforts do you make to not only measure the satisfaction of your customers but also their emotional engagement with your brand?

Do employees at all levels of your organization understand your customer feedback metrics? Do they understand the importance of those metrics to the overall success of the business?

How do you attempt to listen to the needs and opinions of those who choose other providers?

Would your company be described as a customer-centric business or a more inward-looking business focused on process efficiencies?

How do you solicit input from business partners, vendors, and other individuals who have a stake in the outcome of your company?



Download

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli.mobi
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli.epub


Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.