The Human Side of Enterprise, Annotated Edition by Douglas McGregor
Author:Douglas McGregor
Language: eng
Format: mobi
Publisher: McGraw-Hill Education
Published: 2006-01-10T14:00:00+00:00
Today, this approach is embodied in what some refer to as a “customer-for-life” approach. In “Impact of Practices and Policies on Performance” at www.chainlinkresearch.com, Bill McBeath comments that:
Customer-for-life retailers such as Nordstroms are legendary for giving their salespeople wide discretion in spending company resources (e.g. expedited freight, special gifts, etc.) to satisfy customers; Talbots offers substitute items for half price if a desired size/color is not in stock; SAKS can tell you instantly if an out-of-stock item is available at any other location and offers to have it shipped overnight to you at no extra cost; the Ritz Carlton empowers their employees to spend up to $2,000 on a customer to fix any problem.
Note that the first and last of these four examples clearly embody Theory Y assumptions, while the middle two are policies that could operate in either a Theory X or Theory Y context.
Download
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.
Hit Refresh by Satya Nadella(8854)
The Compound Effect by Darren Hardy(8511)
Change Your Questions, Change Your Life by Marilee Adams(7374)
Nudge - Improving Decisions about Health, Wealth, and Happiness by Thaler Sunstein(7242)
The Black Swan by Nassim Nicholas Taleb(6765)
Deep Work by Cal Newport(6563)
Daring Greatly by Brene Brown(6225)
Rich Dad Poor Dad by Robert T. Kiyosaki(6176)
Principles: Life and Work by Ray Dalio(5961)
Man-made Catastrophes and Risk Information Concealment by Dmitry Chernov & Didier Sornette(5649)
Playing to Win_ How Strategy Really Works by A.G. Lafley & Roger L. Martin(5501)
Digital Minimalism by Cal Newport;(5389)
Big Magic: Creative Living Beyond Fear by Elizabeth Gilbert(5352)
The Myth of the Strong Leader by Archie Brown(5238)
The Slight Edge by Jeff Olson(5200)
Discipline Equals Freedom by Jocko Willink(5157)
The Motivation Myth by Jeff Haden(5003)
Stone's Rules by Roger Stone(4857)
The Laws of Human Nature by Robert Greene(4773)
