The Frictionless Organization by Bill Price

Author:Bill Price
Language: eng
Format: epub
Publisher: Berrett-Koehler Publishers

FIGURE 5.3. Solvers versus Repeat Creators

Figure 5.3 shows an example report: agents in the upper left melted more snowballs than they created (the “solvers”), versus the lower-right agents who started more snowballs than they melted (the “creators”).7 Creating a grid of this sort can provide an organization with valuable insights, such as how solvers are able to perform at such a high level and whether training or knowledge access needs to change.

HINTS AND TIPS

Six techniques look at every aspect of Preempt, from channel selection to timing and language choice.

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