The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team's Success by Anna Carroll

Author:Anna Carroll
Language: eng
Format: mobi
ISBN: 9781938416668
Publisher: River Grove Books
Published: 2014-07-05T14:00:00+00:00

Create feedback scripts using the COIN template

Now is a good time to create scripts for each person on your team. You will need:

your notes from the visioning you did in the last chapter

a COIN planning worksheet (available at the end of the chapter or downloadable from www.everydayfeedback.com) for each person on your team

For the first person on your agenda, review what you envisioned for them and what feedback area would most impact your team’s result. (By the way, for your first script, remember to choose someone on your team you find easy to talk to, rather than someone who resists feedback, so you have a positive experience.)

Now go through the four COIN topics, starting with Connection. Jot down some phrases you can use to offer effective feedback to that person. Go through Observations, Impact, and Next Steps. You will notice that this flows easily and logically for most or all of your people. If you get bogged down, remember to prioritize the feedback items that, if improved, will have the greatest impact on the team’s goals.

If you think that filling out these forms is too time consuming, realize that this is just a learning exercise so you can kick-start feedback. Later, you will do these steps mentally and in real time, as you naturally offer feedback that people can use.

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