Real-World Kanban: Do Less, Accomplish More with Lean Thinking by Mattias Skarin

Author:Mattias Skarin [Skarin, Mattias]
Language: eng
Format: azw3, pdf
Tags: Pragmatic Bookshelf
ISBN: 9781680500776
Publisher: Pragmatic Bookshelf
Published: 2015-06-23T04:00:00+00:00

The importance of the role of communication during change cannot be overemphasized. Keep this as a rule of thumb: a change should never come as a surprise. When change happens across multiple functions, you cannot leave communication to chance. Verify if and how the message got through. Use examples to drive home your point. Avoid abstract terminology, because it could invite reinterpretations of your message.

After failing with our first approach, we changed tactics. We broke the idea into small, concrete steps that could be taken one at a time.

First, we let change management prepare a release checklist for all important steps necessary to move a release to production with high quality. This explicit checklist was shared with all development teams involved and helped clarify expectations of release work.

Then, we added new roles with different access rights to test and production environments. This let developers perform simple forms of deployments and error investigations.

We also differentiated risk profiles. We decided it was okay to release at will for systems with few dependencies and good test coverage. We continued to release under the normal release window for systems with many dependencies and low test coverage.

Finally, we freed up time so that change management staff could spend 50 percent of their time working directly with the development teams to mitigate quality problems earlier in the development cycle.

We moved through each step one at a time. It might not seem like a big deal that we finally got to a point where the development team was able to release outside the normal release window, but this would have been inconceivable two years prior.

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