Practical Problem-Solving Skills in the Workplace by Judith Combes Taylor

Practical Problem-Solving Skills in the Workplace by Judith Combes Taylor

Author:Judith Combes Taylor
Language: eng
Format: epub
ISBN: 9780761215448
Publisher: AMACOM Books
Published: 2012-08-15T00:00:00+00:00


Defining the problem is a process. Your definition of the problem will change as you collect and analyze new information. At the beginning of the process, people often confuse the symptoms of a problem with the problem itself.

There are two steps to the problem-defining process. First, get yourself in the right ballpark. Then begin to refine your definition with specific information and precise descriptions. Use the Ws—who, what, why, where, when, and how much or how many—to help you ask the right questions.

Don’t confuse solutions with problems. A well-defined problem describes something that is not working right. A solution describes steps that are supposed to fix the problem.



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