Order out of Chaos by Scott Walker

Author:Scott Walker
Language: eng
Format: epub
Publisher: Harvard Business Review Press
Published: 2024-03-26T00:00:00+00:00

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While it is unlikely that you’ll find yourself in exactly the same circumstances as this scenario, it is likely that you’ll find yourself in your own version of it. You might be having a tough conversation with a member of your team or in your personal life, when negative emotions, thoughts, and behavior impact the quality of the communication. Or you may know someone who is experiencing such a challenge. At this point, asking yourself or the other person the following questions might help:

What am I focusing on right now? Is it the end of a relationship or a new beginning? Am I focusing on what’s not going well or things that I can be grateful for?

What does this mean? You are a meaning-making machine, and the language you use to interpret and make sense of something will determine the emotion or state you experience in that moment. From the earlier example, your partner is late for your dinner date and hasn’t messaged you to tell you the reason. Are you angry and frustrated, or concerned and understanding?

What am I going to do? Now that you’ve chosen your focus and given it its meaning, you’ll then decide what to do, based on those two other factors. Do you leave the restaurant fuming or manage to take back control of those powerful emotions?

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