Manager 3.0 by Brad Karsh

Author:Brad Karsh
Language: eng
Format: epub
Publisher: AMACOM
Published: 2013-07-30T16:00:00+00:00

BEING YOUR OWN CEO

Leah Busque, the CEO of TaskRabbit, says, “I wake up every morning and think to myself, how far can I push the company forward in the next twenty-four hours?”12 Leah owns her role and knows that her day-to-day actions have the power to move the company forward. Think about it this way—what if your team was a small business and you were the business owner? Although the term seems nebulous, “taking ownership” means acting like you’re the CEO of your job and your team. If you mess up or an employee messes up, at the end of the day, it’s your responsibility. What can you do in the next 24 hours to push your team forward?

The author of A Thousand Joys, Byron Katie, says, “Anything you want to ask a teacher, ask yourself, and wait for the answer in silence.”

Your generation grew up with everyone telling you that no question is a bad question. You also were encouraged to ask “why?,” and you were accustomed to receiving a real answer. You are comfortable with looking out for the answer. You can ask your parents, ask your boss, and ask your friends, and if you’re still not sure, you can just Google it. You’re not as comfortable looking within for the answer. Before asking or looking out, challenge yourself to look in and ask yourself.

Admittedly, it can be difficult to trust your decision making at the start. One thing that Courtney did to hone her decision making skills would be to guess what I would say or how I would answer questions in business meetings. Instead of being just a passive attendee at the meeting, Courtney was quizzing herself. She was formulating opinions and decisions in her head, and she was able to compare them side-by-side with my actual answers and decisions. As she stepped in a client relationship role, Courtney listened in on a lot of my calls. For example, a client asks us, “Can you customize your management workshop to include goal setting and motivating virtual employees?” Courtney thinks, yes, we can include goal setting in our first module, and we can customize the motivation section to encompass managing remote employees. Then she gets to hear me say, “Absolutely, we have a module on PUSH goals that fits nicely into our first section on laying out expectations. Then we wrap up the day talking about how to spark engagement and motivate employees, and we can give some tangible tips for working with employees who are remote in that portion. We could even write a role-play situation that covers this issue.” Courtney, thinks “yes!” She just passed a no-risk decision-making test. Taking ownership and making decisions go hand-in-hand.

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