Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions by Michael L. George

Author:Michael L. George [George, Michael L.]
Language: eng
Format: mobi
Publisher: McGraw-Hill
Published: 2003-06-23T14:00:00+00:00

There are many approaches to doing a readiness assessment. Here's a typical sequence; the steps are described in detail below:

1. Select the Lean Six Sigma Champion

2. Establish a baseline snapshot of the organization

3. Interview top management

4. Engage key influencers (those who wield formal or informal power in the organization) through focus groups and interviews

5. Assess the impact of what you've discovered

Before reviewing these steps in more depth, here's one tip: The way you conduct the assessment will set the tone for what people expect out of Lean Six Sigma. By including a wide range of people in the assessment you can create a lot of positive feelings towards the initiative, especially if you go in with an open mind and "listen" more than you "tell."

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