Lean Daily Management for Healthcare Field Book by Gerard A. Berlanga & Brock C. Husby
Author:Gerard A. Berlanga & Brock C. Husby
Language: eng
Format: epub
Publisher: CRC Press
Figure 6.3 Hoshin/catchball failure. Lack of translation to the front lines (high-level goal “copied” through multiple levels to the front lines).
Catchball Sessions to Help Negotiate Meaningful Goals: “Where the Rubber Meets the Road!”
Now that we have discussed the mechanics of goal alignment and aspects of goals that are critical (S.M.A.R.T. goals), it is critical to discuss when and where these goals are actually determined and negotiated. These sessions are called “catchball” sessions and will be described in the following sections.
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