Influencer by Joseph Grenny

Author:Joseph Grenny
Language: eng
Format: epub
Publisher: McGraw-Hill Education
Published: 2013-11-06T16:00:00+00:00

ACT LIKE AN INFLUENCER

At one of Danny Meyer’s restaurants, a server was asked by a customer if he knew where he could buy a good cigar along Madison Avenue. The server responded that, while he didn’t know the answer to that, he did know one of the restaurant’s staff had just returned from Puerto Rico and had a great “stash” himself. The server returned with the colleague seconds later and presented the guest with a gift of a fine cigar, pausing for a moment to tell about the family from which it was procured and the loving details about its preparation.

On hearing of this “hospitality legend,” Danny invited the skillful server to become a mentor. Mentors are chosen from respected opinion leaders and then paired with newer employees in order to encourage them in the values and norms of Union Square Hospitality Group. Danny uses valued opinion leaders to provide encouragement for the vital behaviors that make his restaurants extraordinary.

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