Improving Employee Performance Through Appraisal and Coaching by Donald L. Kirkpatrick
Author:Donald L. Kirkpatrick
Language: eng
Format: epub
Publisher: AMACOM
Published: 2006-07-14T16:00:00+00:00
Set a supportive, quiet situation for the discussion.
Be interrupted by phone calls, coworkers, or other intrusions.
Draw off emotions; encourage release of pressure.
Interrupt.
Listen, listen, listen.
Talk too much (or the problem employee won’t).
Listen to emotions, as well as facts.
Disagree.
Expect and prepare to hear negative, critical comments, and confused, distorted ones.
Correct, deny.
Restrain your own emotions in response to the other person’s.
Play FBI.
Understand, empathize.
Blame.
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