Facilitating with Ease! Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers by Ingrid Bens

Author:Ingrid Bens
Language: eng
Format: mobi
Publisher: Wiley
Published: 2012-03-18T14:00:00+00:00

Some decisions are so important that only consensus will do.

There are many situations in which the decisions to be made are so important that consensus is the only acceptable method. Defaulting to voting or any other technique that creates division within the group allows dissenters to absolve themselves of responsibility for important group outcomes. In these cases, the group must agree to keep discussing the issue until everyone indicates that he or she can live with the outcome.

It is also important never to end a consensus exercise by asking whether everyone is happy or everyone agrees with the outcome. Consensus is not about either happiness of total agreement. At the end of even a great consensus process, people have usually made concessions and are usually not getting everything they wanted.

Don’t ask: “Do we all agree?” or “Is everyone happy?”

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