Emotional Intelligence in Action by Marcia Hughes & James Bradford Terrell

Author:Marcia Hughes & James Bradford Terrell
Language: eng
Format: epub
Publisher: John Wiley & Sons, Ltd.
Published: 2011-12-19T16:00:00+00:00

Group

1. Prior to the exercise, identify those in the team who are considered to be assertive. You want the assertive people, not the aggressive ones. Ask them to help you with the exercise by sharing with the group their perspectives, techniques, and strategies.

2. With the group, discuss the concept of assertiveness and why a lack of assertiveness can be an issue in the workplace.

3. Ask participants to identify issues that impact the team’s effectiveness and write what they say on a flip-chart page.

4. Ask them which of those issues listed in Step 3 may be impacted by a lack of assertiveness. Record the responses on another flip-chart page. Stimulate thought with the following examples of problems caused by lack of assertiveness:

A surgeon operated on the wrong body part because no one mentioned discrepancies between the documentation and the procedure that they noticed prior to the surgery.

A company faced financial ruin partially because the people who noticed accounting irregularities did not speak up.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.