Dealing with Difficult People by Roy Lilley

Dealing with Difficult People by Roy Lilley

Author:Roy Lilley
Language: eng
Format: epub, mobi
Publisher: Kogan Page Publishers


Perfectionists who know their stuff can be real pains or great resources: your call!

The perfectionist boss

They expect long hours, commitment, blood, sweat and tears. Delegate parts of the job if you can. If it gets too much, say so:

Boss, I know how much store you set by accuracy and delivery, but there is just too much on for me to promise to give either, or perhaps both. Can we talk about breaking the job up or getting some more help?

13

Manipulating the manipulators

Calamities are of two kinds: misfortune to ourselves and good fortune to others.

Ambrose Bierce

When does management become manipulation? What’s the difference between motivation and manipulation? When does manoeuvring become manipulating? The dictionary gives us a clue:



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