Data-Driven Decisions by Amy Stubbing

Author:Amy Stubbing
Language: eng
Format: epub
Publisher: Facet Publishing

What this data told us

Liaison Librarian 5 had the highest teaching load, highest number of 1-2-1s, most calls in the EMS and a large number of e-mails from students and staff. They also had the largest body of students to support. Conversely Liaison Librarian 3 had a low teaching load, low number of 1-2-1s, relatively low numbers of e-mails and the lowest number of students but the highest number of book orders. Book orders fall into the transactional work of liaison rather than transformational work. It was often purchasing from a list and at the time budgets were high and there was very little need for transformational intervention such as negotiation or finding out-of-print books (this was reflected in the more detailed notes field). The data showed that the remaining three librarians’ workloads fell somewhere between those of these two in balance.

The data on ordering allowed work to take place on streamlining the ordering process and decoupling the routine orders from the liaison team, leaving them free to liaise over such things as availability of resources or length of reading lists. Overall the team was spending 64 hours on book ordering, which is the equivalent of 1.83 weeks of 1 FTE person’s time over the year. If this could be reduced, then the team could focus on the more transformational liaison work around collection development.

It was clear that the traditional way of dividing subjects between the team by either student numbers or amount of teaching was not a fair indicator of workload.

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