Crafting and Shaping Knowledge Worker Services in the Information Economy by Keith Sherringham & Bhuvan Unhelkar

Author:Keith Sherringham & Bhuvan Unhelkar
Language: eng
Format: epub
ISBN: 9789811512247
Publisher: Springer Singapore

The need for training (how to do) and skilling (ability to do) to support changes in the knowledge worker roles in the knowledge worker assembly line is seen through business changes already occurring associated with the convergence of the Internet, Mobile Computing, and Cloud Computing to provide a core platform for services from which businesses operate. Social media and Big Data services are now becoming embedded components of this core platform, forming the basis of new cloud services to support the knowledge worker assembly line with the required business integration and service management. The emerging services of on-demand use of artificial intelligence and machine learning with real-time decision-making (Sherringham and Unhelkar 20084) is driving changes in the knowledge worker assembly line. These and other cloud services require skilling and training of knowledge workers to use these services, whilst simultaneously being part of the very tools to provide the customisation of the required skilling and training for knowledge workers.

Aimed at knowledge worker professionals at all levels in both business and ICT as well as those developing capacities and capabilities for the convergence skills required, this chapter looks at the capacity and capability building, including the training and skilling needs of businesses for knowledge worker services transformation. The changes in the roles of the knowledge worker services because of cloud-based services and other ICT trends are considered. The skilling and training requirements are also identified. The role of AaaS in defining, assessing, and customising the training and skilling are discussed. A worked example of role changes and related skilling and training are presented. Finally, the application of AaaS to skilling and training and capacity and capability building is summarised.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.