Coaching for Breakthrough Success by Jack Canfield

Author:Jack Canfield
Language: eng
Format: epub
Publisher: McGraw-Hill Education

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Take the case of Mei Ying, an HR manager of a leading shoe manufacturing firm in Shanghai. When asked about the toughest challenge she encounters at work, she started to give a laundry list of all the things that require her attention. She joined the organization six months ago, but there is still so much information she has to learn and many options she has to consider. She shared about the perceived lack of support she felt from management and the perceived lack of cooperation she experienced from the other line managers. One of her team members was going on maternity leave, and another had just submitted his resignation letter. She didn’t know what to do or where to start. She was caught up in the complexity of things and couldn’t see the possible solutions and resources that were within her reach.

Mei Ying’s coach asked her to first relax and breathe deeply. The coach saw the signals that she was in a state of anxiety, chaos, and confusion. Mei Ying was overwhelmed, stressed, even hopeless. The coach needed to “zoom” her out of the story where she was stuck so she could be free from all the confusion and complexity in her story. He did this by asking Mei Ying to zero in and focus on the essential—what was the core of the issue or the problem? By working with her coach, she realized that she hadn’t asked for or received any feedback from her boss, peers, and staff since she joined the organization. This was causing the stressful anxiety, undue pressure, and lack of confidence in getting the job done. A simple solution, getting feedback from important people in her workplace, allowed Mei Ying to learn about the most important things, and led her team to producing better results. Simple and effective solutions generated from coaching eventually enabled Mei Ying to excel in her new job.

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