Call Center Workforce Management (Call Center Fundamentals Series Book 1) by Baje Donnie
Author:Baje, Donnie [Baje, Donnie]
Language: eng
Format: epub
Publisher: Unknown
Published: 2014-04-20T16:00:00+00:00
SLA: 80/20
AHT: 240 seconds
Leaves: 20
Days per Week: 5
Call per Half Hour: 300
Chapter 3: Productivity- Related Metrics
Activity: Catch the Balls I (Facilitator Guide)
Prepare several small balls with you and stand on one side of the room. Get volunteers from the group who will stand on the other side of your room. Make sure there is a space between you and the two that essentially the balls will bounce on later.
Tell the volunteers that they need to catch the balls as they bounce towards them (as you will make it roll their way). Start by slowly sending balls one by one. After all balls are with the volunteers, ask them how they feel.
Download
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.
Hit Refresh by Satya Nadella(8776)
The Compound Effect by Darren Hardy(8361)
Change Your Questions, Change Your Life by Marilee Adams(7274)
Nudge - Improving Decisions about Health, Wealth, and Happiness by Thaler Sunstein(7144)
The Black Swan by Nassim Nicholas Taleb(6686)
Deep Work by Cal Newport(6437)
Daring Greatly by Brene Brown(6169)
Rich Dad Poor Dad by Robert T. Kiyosaki(6046)
Principles: Life and Work by Ray Dalio(5831)
Man-made Catastrophes and Risk Information Concealment by Dmitry Chernov & Didier Sornette(5519)
Digital Minimalism by Cal Newport;(5271)
Big Magic: Creative Living Beyond Fear by Elizabeth Gilbert(5265)
The Myth of the Strong Leader by Archie Brown(5175)
The Slight Edge by Jeff Olson(5140)
Playing to Win_ How Strategy Really Works by A.G. Lafley & Roger L. Martin(5119)
Discipline Equals Freedom by Jocko Willink(5082)
The Motivation Myth by Jeff Haden(4924)
Stone's Rules by Roger Stone(4777)
The Laws of Human Nature by Robert Greene(4646)
