Business Process Management Cases by Jan vom Brocke & Jan Mendling

Author:Jan vom Brocke & Jan Mendling
Language: eng
Format: epub, pdf
Publisher: Springer International Publishing, Cham

Are there other functional requirements on the user side?

Are there ways to improve the supported process (e.g., user- or case-sensitive processing, adding new functionalities, data preloading, reorganization of forms)?

With regard to the transferability of the developed method to other domains and applications, the analysis of the real user behavior can also be seen a basis for working in several application scenarios (Thaler 2014; Thaler et al. 2015b): Controlling the Software Evolution. Further development of a software is in the nature of a product’s lifecycle, although it can be challenging to determine whether such a development leads to the desired effect and whether it is used as it is intended. This issue affects both new supported processes and existing ones. Since the developed method analyzes real user behavior, it is possible to follow the software evolution from the user side. This benefit can also be seen in Thaler et al. (2013).

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