Business Process Change by Paul Harmon

Author:Paul Harmon
Language: eng
Format: epub, pdf
ISBN: 9780128005224
Publisher: Elsevier Inc.
Published: 2014-04-30T21:10:37+00:00

AND<something else is also the case>

THEN<do this>

ELSE<do something else>

For example, we might have a rule that said:

IF the order is from a customer we do not know.

AND the order is over $50.

THEN check the credit card number for approval.

OR wait until the check clears our bank.

Complex decision processes can involve many rules. In the extreme cases, there are too many rules to analyze, and we rely on human experts who understand how to solve the problem. We will consider this entire topic in more detail when we discuss how activities are analyzed in Chapter 10.

In some cases, as in the example shown in Figure 9.6, the decision is relatively simple and different activities follow, depending on the decision. In this case, we often place a diamond or gateway after the activity that leads to the decision. We indicate the alternative outcomes as arrows leading from the diamond to other activities. In the example shown in Figure 9.6, the order can be either:

• rejected, in which case the order is terminated, or

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