What Keeps Leaders Up at Night: Recognizing and Resolving Your Most Troubling Management Issues by Nicole Lipkin
Author:Nicole Lipkin [Lipkin, Nicole]
Language: eng
Format: mobi
Publisher: AMACOM
Published: 2013-06-04T14:00:00+00:00
DEFENSE MECHANISMS
Given our imperfections as human beings, our minds have created a whole host of defense mechanisms and biases to cope with cognitive dissonance, including self-justification, rationalization, and the self-serving bias. While we readily observe those behaviors in others, we find it much harder to see them in ourselves. Imagine a company’s top executives announcing good or bad quarterly results:
• “Buoyant market forces saved the company this quarter.”
• “Weak market forces are responsible for this quarter’s poor results.”
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