The Empowered Manager by Block Peter;

Author:Block, Peter;
Language: eng
Format: epub
ISBN: 9781119282402
Publisher: John Wiley & Sons, Incorporated
Published: 2016-10-24T00:00:00+00:00

“People Don't Want to Hear It.”

No one likes to hear bad news. But this doesn't mean they can't handle it. Of course I don't like hearing my boss tell me that not only am I not a star in my unit but that I am languishing somewhere in the middle of the ratings and my future is going to look pretty much like my present. I am not thrilled when mistakes in my group become known to others, and I am not thrilled to find out that my group is one of the ones targeted to be restructured in an effort to cut cost and be more efficient. Despite my discomfort at hearing this information, it is in my best interest to know it. Knowing what is happening gives me choice and treats me like an adult/partner. Withholding discomforting news from people treats them like a volatile or fragile child. It reinforces their dependency. Why should we create policies that adapt to the most dependent people instead of creating policies aimed at the most secure?

The other argument against shielding people from bad news is that it just doesn't work. Whether through the grapevine or plain intuition, people generally know what is going on. We work very hard to decide what to tell and when to tell it, and by the time we get around to communicating, everybody knows. Delaying bad news reduces people's trust in us and their belief that we have trust and confidence in them. Through these small acts of caution, we end up creating the kind of bureaucratic and political organization that we wish to change.

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