Retail Coaching: How to boost KPI's with Emotions by Huido Viviane & Mahé Benoit

Author:Huido, Viviane & Mahé, Benoit [Huido, Viviane]
Language: eng
Format: epub
Published: 2015-02-09T16:00:00+00:00

In summary.. .

• ​ Each salesperson decides the level of importance they give to their work. Their performance will vary depending on whether they are only motivated by their earning or also by the way that their work can contribute to their self-esteem and fulfillment.

• ​ This motivation can lead them to overcome the typical difficulties associated with the job and the salesperson’s characteristic fear: fear of the customer, of non-survival, of rejection, of change, of failure and so on.

• ​ In their day-to-day activities, sales staff are “obliged to stand up and be counted” in their approach to their customers, even if they are having a bad day. They are in a situation of emotional vulnerability and their work can lead to a series of fears that can limit their performance.

• ​ It is a good thing that store staff are able to detect the factors that cause them stress and know how best to channel them and overcome them.

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