Key Performance Indicators by David Parmenter

Author:David Parmenter
Language: eng
Format: epub
ISBN: 9781119620822
Publisher: Wiley
Published: 2019-10-15T00:00:00+00:00

Relationship between CSFs and KPIs

The relationship between critical success factors and KPIs is vital. If you get the critical success factors right, it is very easy to find your organization's winning KPIs (e.g., once the “timely arrival and departure of planes” was identified as being the top critical success factor, it was relatively easy to find the KPI: planes late over a certain time).

Critical success factors cut across a number of balanced scorecard perspectives.

As Exhibit 7.5 indicates, critical success factors cut across a number of balanced-scorecard perspectives (e.g., the KPI “timely arrival and departure of planes,” featured in Chapter 1, impacts nearly all the balanced scorecard perspectives of the airline).

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