Improving Healthcare Services by Sharon J. Williams & Lynne Caley
Author:Sharon J. Williams & Lynne Caley
Language: eng
Format: epub
ISBN: 9783030364984
Publisher: Springer International Publishing
Venetis, K., & Ghauri, P. (2004). Service quality and customer retention: Building long-term relationships. European Journal of Marketing, 38(11/12), 1577–1598.Crossref
Vennick, F., van de Bovenkamp, H., Putters, K., & Grit, K. (2016). Co-production in healthcare: Rhetoric and practice. International Review of Administrative Sciences, 82(1), 150–168.Crossref
Voorberg, W., Bekkers, V., & Tummers, L. (2015). A systematic review of co-creation and co-production: Embarking on the social innovation journey. Public Management Review, 17(9), 1333–1357. https://doi.org/10.1080/14719037.2014.930505.Crossref
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