High Performance Through Business Process Management by Mathias Kirchmer

Author:Mathias Kirchmer
Language: eng
Format: epub
Publisher: Springer International Publishing, Cham

Mathias KirchmerManaging Director and Co-CEO, Affiliated Faculty

Email: [email protected]

Quality and speed of the process design have a significant impact on the management of the business process life cycle through the value-driven BPM-Discipline. The information models produced in the process design lay the basis for the implementation, execution, and controlling of processes. The use of flexible next-generation process execution environments requires an input business process models in high-quality syntactical and semantic formats. Ensuring such modeling is of quality can be very time-consuming. The use of appropriate process-modeling tools and even more importantly leveraging process templates that are adapted to company-specific requirements can help tremendously. The use of appropriate business process templates increases the efficiency and effectiveness of the process design phase. A client I have worked with stated that the use of such predefined templates as a starting point of the process design had reduced the design time by over 50%—while maintaining or even increasing the design quality. The process templates are generally called “business process reference models.” Reference models facilitate the achievement of high-quality design while keeping best efficiency.

While working in Japan for IDS Scheer, I started an initiative to develop a reference model for the pharmaceutical industry on the basis of specific documentation and reporting requirements, a model that would also reflect the related capabilities of SAP’s enterprise resource planning (ERP) system. We were able to sell the product to clients and could use it ourselves successfully in consulting engagements, which proved that such “content products” were becoming increasingly important in supporting process management initiatives. Accenture, a leading consulting firm I had been working with heading their BPM practice, has built a major reference model repository describing common practices in dozens of industry segments using thousands of process and other information models. This continuously increases the value it offers to their clients. At BPM-D, the company I cofounded, we have developed a patent-pending reference model for the BPM-Discipline itself. This helps to develop a fast and effective company-specific management discipline for people- and technology-based strategy execution. Process reference models truly increase speed and reduce risk of transformation and improvement initiatives.

This chapter will define reference models in general and focus specifically on business process reference models. It discusses how to procure reference models and learn how to use them in practice. The focus of this chapter, the process design of value-driven BPM, is shown in Fig. 6.1.

Fig. 6.1Focus on process design of value-driven BPM

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