Customer Service Training 101 by Renee Evenson
Author:Renee Evenson
Language: eng
Format: epub
Publisher: AMACOM
Published: 2018-04-04T04:00:00+00:00
Answering promptly and greeting your customers with enthusiasm and a helpful attitude gets you off to a good start. Maintain a professional and friendly telephone demeanor. Assure customers that you can help. Keep an ongoing dialogue. Ask appropriate questions. Respond correctly. Recap the actions you are going to take. Doing these things communicates to your customers that you are interested in providing excellent service, and they will feel confident that you handled their requests correctly. Finally, thanking customers for doing business with you leaves them with a good feeling about calling your place of business.
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