All In: How the Best Managers Create a Culture of Belief and Drive Big Results by Adrian Gostick & Chester Elton

Author:Adrian Gostick & Chester Elton
Language: eng
Format: mobi, epub
Publisher: Free Press
Published: 2012-04-02T14:00:00+00:00

Step Summary

DEVELOP AGILITY HELPING EMPLOYEES DEAL WITH CHANGE

• New data shows high-performance managers are vastly more agile at managing change and helping guide employees through the vagaries of the marketplace—which can lead to stunning financial results. The most agile companies in the Global High Performance database saw revenue growth three times higher than their high-performance peers.

• Agile managers provide a clear sense of direction and make decisions promptly, respectfully take action on issues raised by employees, and behave in alignment with company values.

• Agile organizations face competitive market pressures head-on through innovative product development, a customer-focused culture, and social responsibility and integrity in dealing with clients.

• Agile organizations also use sophisticated talent management practices to attract, develop, promote, and retain the best people; ensure employees have regular, clear, and objective performance evaluations; and fairly recognize high performers through nonmonetary measures.

• Additional research shows agile organizations enrich the lives of customers; cooperate using outside partners; organize in creative, responsive ways; and leverage their people and information to create value-added products.

• To help our employees change, we must cultivate moments of insight—experiences that allow people to provoke themselves to change their attitudes and expectations.

• As a manager, engage in 360-degree listening, encouraging input, honest discussion, and ownership from your staff and peers. Technology can be a powerful mechanism for facilitating this—especially when controls from above are relaxed.

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