50 Top Tools for Coaching by Gillian Jones

Author:Gillian Jones
Language: eng
Format: epub
Publisher: Kogan Page
Published: 2018-02-19T16:22:28+00:00

4 What could be the possible root cause?

5 What impact does it have on me?

6 What impact does it have on others?

7 If we were to resolve it, what benefits would there be?

8 If the conflict were maintained, what would the potential consequences be?

9 Ideas and options:

10 Plan:

It is critical to carry out an effective analysis of the conflict. Clients should be able to answer the question, ‘Is this a real conflict?’ For example, ‘Does it have tangible impact or does it just irritate me?’ If it is the latter, work through the emotions. Clarifying the source of the disagreement means that clients will be in a better position to determine the course of action they take for both the short and long term.

The next questions ask clients to explore the reason for the different points of view and are important analytical steps in reaching an understanding of the other person’s perspective. For instance, ‘Did both parties have the same information – have they perceived it differently?’

Once clients have a clear analysis of the situation, move them on to question 8. At this stage look at developing options, advantages and assessing the consequences and risks.

Finally, move clients on to developing a plan of action.

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