5 Conversations by Nick Cowley & Nigel Purse
Author:Nick Cowley & Nigel Purse
Language: eng
Format: epub
Publisher: Panoma Press Ltd
Why this conversation matters
We know that people need to feel valued at work in order to give their best. And they need to feel they are contributing to something worthwhile and making a difference. There is no more powerful way to achieve this than giving them your full attention to really explore their achievements and why and how they are being successful. And don’t forget there is a physical effect in people when they are shown genuine appreciation and trust; it triggers the brain to release dopamine – which makes them feel good.
People also benefit from building their self-confidence at work. We are all our own harshest critics and often take for granted the things we do well. This conversation helps your team member to understand their strengths, and deepens their self-awareness of not only what they are achieving, but also how they are being successful. Remember this conversation is about drawing learning from success, and often from the journey of setbacks that led there too.
All of this contributes to people feeling that they are learning, growing and improving at work and in their career. In Daniel Pink’s terms, [17] they are moving towards mastery in their role, a powerful human need that we seek to satisfy at work if we have the opportunity.
Apart from benefits to the individual from holding this conversation, there are major benefits for you and for your organisation. For you as a leader you learn about the qualities of your people, and build deeper and more trusting relationships with them. You learn how to deploy them to achieve greater personal success as a leader, and you build loyalty and engagement within your team that will contribute to sustained high performance.
Just as important, but less obvious, these discussions give you vital insights and a deeper understanding of the challenges facing your team out there in the real world. You can’t be alongside every one of your team each day to witness the challenges they face at first-hand, but you can learn much about these challenges and opportunities through this conversation. You will gain valuable insights that will enable you to drive innovation and continuous improvement.
Finally, the business benefits from understanding the hidden potential and wider talent pool it has within. Rather than relying on external recruitment, it starts to be possible to develop an internal talent pipeline as you and your colleagues come to deeply understand the true potential of your people.
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