Who Killed Change? by Ken Blanchard

Author:Ken Blanchard
Language: eng
Format: epub
Publisher: HarperCollins
Published: 2009-06-12T16:00:00+00:00

Reflections on Plan, Budget, Trainer and Incentive

MCNALLY was beginning to wonder if any Change had ever stood a chance of being successfully initiated and integrated—not to mention sustained—in this organization. McNally was already well into his second notebook, all the while hoping that another organization, if not this one, could benefit from his learnings. He reviewed what he’d written about the past four suspects, starting with Plan.

PLAN

Plan was no friend to Change:

He never worked out the details. He focused on the big picture. But it was the details that raised people’s implementation concerns. As they got into integrating Change, people were astounded that no one had ever thought about Change from their perspective.

He never planned for early wins. As a result, it was difficult to show performance gains in the beginning. With little to celebrate at the outset, those who liked to sit on the fence used the early marginal results as an easy excuse to resist Change.

He never included those being asked to change in the planning process as a way to improve the plan and gain their buy-in.

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