Topsight by Clay Spinuzzi

Author:Clay Spinuzzi [Spinuzzi, Clay]
Language: eng
Format: azw3
Published: 2013-01-14T05:00:00+00:00

Triangulating Across Data Instances

I also had to make sure to triangulate across instances. It wasn’t enough to just compare Nathaniel’s statements with observations and artifacts pulled from his sessions; I also had to compare his statements against the statements of others; his observations against observations of others; his artifacts—well you get the drift. Doing this allowed me to ask:

• How representative is this incident?

• How representative are these views?

• Am I talking to an outlier, or does everyone see things this way?

This sort of triangulation helps you to ensure that the most interesting or extreme views don’t take over the argument (see figure 11.2).

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