The Way of the HR Warrior by Monica Frede

Author:Monica Frede
Language: eng
Format: epub
Publisher: Greystone Books
Published: 2018-03-08T16:00:00+00:00

Accuracy in the Workplace

AS A PRACTICING Warrior, you may hear from your clients (who could also be your business partners): “Thank you, you saved me!” or “What would we do without you?” or “I couldn’t get through this without your coaching!” How great it feels to receive such praise—even though receiving compliments is not why Warriors fight. They are examples, however, of demonstrated Warrior status. Here’s what to do to keep those compliments coming:

•Be accurate and identify the reason for an employee’s pain. You are hired to find the root cause of the suffering and come up with a strategic way to make it all better. Get to the heart of the matter every day, in every situation.

•Do a root cause analysis rather than offering the magic pill of training to solve problems.

•Be curious. Ask questions and follow every lead to discover more information. The more information you can gather, the more intelligent recommendations you can make about any issue.

•Trust is essential. It takes time to build trust with business leaders and employees, especially when they have had bad experiences with HR in the past. Invest the time and effort to form a relationship, which is key to helping employees in any situation. Treat this bond with respect.

•Respect the law, but don’t use it as an excuse to not act. The law is only a framework in which to operate, and Warriors find ways to solve problems with the help of the law, rather than relying on it.

•Get used to unpredictability. Remain steady and take the time required to find the right solution (not just the easy or the quick solution).

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