The Employee Experience Advantage by Jacob Morgan

Author:Jacob Morgan
Language: eng
Format: epub, pdf
ISBN: 9781119321637
Publisher: Wiley
Published: 2017-03-27T00:00:00+00:00

Some Highest‐Scoring Organizations Some Lowest‐Scoring Organizations

Apple Mercedes‐Benz USA

Google Safeway

LinkedIn INTL FCStone

Kimpton Hotels & Restaurants L. L. Bean

TREATS EMPLOYEES FAIRLY

Let's say a new promotion comes up at your organization that you are clearly qualified and ready for, but instead your manager gives the promotion to someone who used to be his or her college roommate (and because of it). Clearly that's not a fair situation and would cause anyone to be quite upset. Fairness means free from bias, dishonesty, or injustice. This isn't an easy thing to do because as humans we all have subjective ways of perceiving people, things, and situations. If an organization is biased, dishonest, and plagued with injustice, then why on earth would anyone want to work there? But treating employees fairly doesn't mean treating everyone the same.

Let's say someone on the marketing team leaked confidential information. You don't fire the entire marketing team. Similarly if someone in sales brought in a big client, you probably won't reward or recognize the entire sales team. Treating everyone the same is a great approach for making employees feel like cogs. After all, these employees have different jobs, work preferences, tasks they are working on, skills and abilities, and personalities. Do you treat all your friends the same? What about your kids? If you have a 13‐year‐old daughter and a 22‐year‐old son, do they both have the same curfew, allowance, and rules they have to follow? I'm guessing the answer is no. Still, it doesn't mean that you can't treat your kids, and employees, fairly.

Fairness is a tricky animal because as humans we are inherently flawed, and whether we realize it or not, we aren't always fair to one another. We've all been in situations in our personal lives where we weren't treated fairly. These are not typically pleasant experiences. If employees report that they are being treated unfairly, then clearly this not only becomes an employee experience issue but also becomes, potentially, a legal issue.

It's very easy for us to identify when we are being treated unfairly, but it's much harder for us to identify the specific things that are required for everyone to be treated fairly. Among other things, treating employees fairly means:

Knowing them as people, not just as job functions

Understanding personal circumstances and situations

Listening to all employees

Giving everyone a fair and honest opportunity without stacking the deck

Being empathetic and when needed sympathetic

Acting like a human and treating other employees like grown‐ups

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