Tales of the Zombie Apocalypse Call Center: Are you prepared for the Zombie Apocalypse? (The Zombie Apocalypse Call Center Series Book 5) by Taylor Ellwood

Author:Taylor Ellwood [Ellwood, Taylor]
Language: eng
Format: epub
Tags: zombies, Zombie Apocalypse, zombie apocalypse romance
Publisher: Imagine Your Reality Publications
Published: 2021-02-12T22:00:00+00:00

Micromanaging the Zombie Apocalypse Militia: Day 4, Ben

Author’s Note: This story takes place during the events of Rebels of the Zombie Apocalypse Call Center.

I watch in disbelief as Garret, Sam, and the others drive off, leaving me on the side of the road because I’ve chosen to take a stand and save a customer of Zombii Co, by warning him about the missile strike that’s going to hit the Zombii Co. Factory up the road. I know it seems idealistic, but I’m a customer support manager who worked his way up from being a phone jockey to what I do now and if there’s one thing that I’ve learned it’s that the customer must always come first.

When you’re a customer support phone or chat rep, it’s hard to keep that perspective because you’re dealing with angry, whiny, entitled customers each day. You get caught up in the work of trying to assuage their emotions and solve their problems, but when you become a customer support manager and you look at the metrics you know that customer support lives and dies on the basis of having unhappy customers. You want unhappy customers, because if you don’t have unhappy customers, the phones never ring and the chats never come in. And it means your product is too good and that you haven’t set it up to break.

I know that sounds cynical, but a product that doesn’t break or have an issue is a product that doesn’t need customer support. Why do you think there’s a constant iteration in software and other such products? You need the bugs to keep customers coming back. Yeah, the customers bitch and complain and blame the product, and by extension the customer support rep, but in return they also pay the company for the support and give us jobs. So to me it makes sense that the customer comes first, because I want that customer to be a priority.

Now here we are in the Zombie Apocalypse and I’m a manager of Zombii Co. Sam, Roger, and the rest are customer support representatives and their job is to fix Zombii Co. problems. Sam’s lost perspective, caught up in trying to end the Zombie Apocalypse instead of helping Gerald, a paying customer, with his problem, which in this case are missiles coming in hot at a Zombii Co. factory which may blow up and kill people in the vicinity. If Gerald dies a customer dies, and that means no customer support. As a manager, I simply can’t let that happen.

They’ve left me behind because I put the customer first. How could they not understand that most important principle of being a customer support representative? I can’t spend any more time thinking about it or trying to figure it out. I’ve got a customer to save, and perhaps the other people as well. As far as I know, they aren’t customers, but you never know, they could become customers.

I start walking away from the road, toward the direction I saw the people go in when we were here a few hours ago.

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