Project Communication from Start to Finish by Geraldine E. Hynes

Author:Geraldine E. Hynes [Geraldine E. Hynes]
Language: eng
Format: epub
Publisher: Business Expert Press
Published: 2019-06-12T16:00:00+00:00

Define the problem

Analyze the problem

Brainstorm solutions

Develop criteria for a good solution

Find the best match

Follow up

Here are the six steps in the collaboration process:

Define the problem. The problem definition must be specific. Stating the problem in a conflict situation is usually much more difficult than it seems, and most people jump to solutions before they clearly define the problem. Because of this, our inclination is to state the problem as a solution rather than as a goal, which results in ambiguous communication. The outcome may be increased conflict. One helpful strategy is to write out the problem statement clearly, so everyone can see it and agree on it. Or you can agree on a problem stated as a question. State goals in the form of team goals rather than your own goals.

Analyze the problem. Again, most people want to skip this step. After all, they may argue, they live with the problem. What is the point of spending more time wallowing in it? The answer is that by exploring the depths of the problem, by looking at its history, causes, effects, and extent, you can later come up with a solution that addresses more than symptoms, one that is more than a bandage. This analysis step will uncover the root cause of the problem, thus improving the chances of being successful.

Brainstorm alternatives. Everyone involved in the conflict should offer potential solutions. One idea may stimulate other ideas. The more you communicate in an open, trusting environment, the greater the potential for finding effective solutions. Trust, of course, evaporates when an idea is criticized during a brainstorming session. As soon as someone says, “That’s a terrible idea. It’ll never work,” who would be willing to take the risk of coming up with another idea? Make sure that you don’t judge ideas prematurely.

Develop criteria for a good solution. These criteria, or standards, may already be in place and available. Occasionally, you and your team are allowed to develop your own criteria. It is important to delay developing the list of criteria until after step 3, brainstorming, has been completed. Otherwise, the identification of alternatives could be stymied by the group’s preconceived evaluations.     The most common criteria for a good solution are:

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