Other People's Habits by Aubrey Daniels

Author:Aubrey Daniels
Language: eng
Format: mobi
Publisher: Performance Management Publications, Atlanta
Published: 2012-10-01T14:00:00+00:00

An old fellow once told me, “When I got married, I told my wife, ‘I love you, and if I change my mind, I’ll tell you.’” Think he’s still married? Unfortunately, this is how most people think of reinforcement. “People know I appreciate what they do” is a comment I’ve heard many times. A man in one of my classes told me that on his first day at work his boss called him to his office, and as the boss was laying down the ground rules, he said, “Now I’m not one of these people who go around patting people on the back and all of that, so I want you to know today that I appreciate everything that you will ever do for this company.” I have known people who have carried letters of praise from the boss in their pocketbooks for years. When they pulled them out, the letters were fragile and worn, looking more like a Civil War document than a note from the boss they had received 5 or 10 years earlier. The fact that these complimentary letters were scarce may have made them valuable from a collector’s perspective but not from the standpoint of creating, increasing, or maintaining good work habits.

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