No Hard Feelings by Liz Fosslien & Mollie West Duffy

Author:Liz Fosslien & Mollie West Duffy [Fosslien, Liz & West Duffy, Mollie]
Language: eng
Format: epub
Publisher: Penguin Publishing Group
Published: 2019-02-05T00:00:00+00:00

Celebrate the emotions you value. Fashion retailer Tory Burch rewards its employees who most embody the company’s collaborative values with a fully paid weeklong trip to anywhere in the world. A smaller way you can positively reinforce kindness is to model and explicitly acknowledge considerate gestures. (“Thanks for grabbing me a granola bar from the kitchen!”)

Don’t get pulled in by complainers. If you have a coworker who gripes incessantly, try to push them toward action by asking, “What could you have done differently?” or “What can you do about it now?” These questions move the conversation in a positive direction—and make it less fun for them to vent to you. If that doesn’t work, come up with an excuse to end the discussion (“I have a ton of emails waiting for a response”).

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