Innovation by Design by Thomas Lockwood & Edgar Papke

Author:Thomas Lockwood & Edgar Papke
Language: eng
Format: epub, mobi
Publisher: Career Press
Published: 2018-04-15T04:00:00+00:00

KAISER PERMANENTE

Founded in 1945, Kaiser Permanente is the largest not-for-profit integrated healthcare delivery system in the United States, providing high-quality, coordinated, and affordable care. Headquartered in Oakland, California, Kaiser has 38 hospitals, and more than 200,000 employees across seven geographic regions, serving more than 10.6 million members. In 2016, it reached $64.6 billion in annual operating revenue.

Design thinking is embedded in Kaiser’s culture and enjoys a prominent place in the organization with significant influence on how the organization operates. The vehicle through which Kaiser integrates design thinking across the span of the organization is the Innovation Consultancy, an internal innovation and design team “working to bring joy and simplicity to the care experience.”

Established in 2003, the Innovation Consultancy started as a first-of-its-kind experiment to explore the value of human-centered design in healthcare. It is self-described as “a unique team that brings fresh methods that liberate patients, frontline providers and managers to discover, design and implement new ways to improve the care experience of our patients and the work experience of our caregivers.” During the past 10 years, Kaiser has trained about 15,000 people in some form of design thinking.

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