How to Say It® At Work by Jack Griffin
Author:Jack Griffin
Language: eng
Format: epub
Publisher: Penguin Publishing Group
Published: 2011-03-03T16:00:00+00:00
TIP: Recognize the difference between an explanation and an excuse. You owe the wronged party an explanationâan outline of the facts and circumstances surrounding the errorâbut she will not want to hear an excuse: why the problem wasnât your fault. If the explanationâan outline of the factsâserves to exonerate you, great; if not, offer no additional excuse.
YOUR SCRIPT: APOLOGIZING TO A COLLEAGUE
Hereâs an apology for being late with information a colleague badly needed:
YOU: Iâm very sorry that I was late with the report you needed. I know that put you in a tight spot.
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