How to Say It® At Work by Jack Griffin

How to Say It® At Work by Jack Griffin

Author:Jack Griffin
Language: eng
Format: epub
Publisher: Penguin Publishing Group
Published: 2011-03-03T16:00:00+00:00


TIP: Recognize the difference between an explanation and an excuse. You owe the wronged party an explanation—an outline of the facts and circumstances surrounding the error—but she will not want to hear an excuse: why the problem wasn’t your fault. If the explanation—an outline of the facts—serves to exonerate you, great; if not, offer no additional excuse.

YOUR SCRIPT: APOLOGIZING TO A COLLEAGUE

Here’s an apology for being late with information a colleague badly needed:

YOU: I’m very sorry that I was late with the report you needed. I know that put you in a tight spot.



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