Dare to Serve by Cheryl A Bachelder

Author:Cheryl A Bachelder
Language: eng
Format: epub
Publisher: Berrett-Koehler Publishers
Published: 2018-03-10T16:00:00+00:00

DARE-TO-SERVE LEADERSHIP LESSONS

The following section shares leadership lessons from former Popeyes leaders:

“At Popeyes, we shared the belief that our organization thrived because we valued integrity, teamwork, and people. This approach allowed us to meet challenges, solve problems, and achieve great results. In future leadership positions, I will clearly understand the value of assembling, coaching, and developing top talent and building broad and trusting organizational relationships as a means to success.”

Sonny Cohen, former general counsel and chief administrative officer at Popeyes Louisiana Kitchen

“In the early days of the Popeyes turnaround, when we went off-site to talk about culture, I thought to myself, Is Cheryl serious? Rome is burning and we’re in a conference room talking about culture. Out of that meeting came our purpose and the six principles which became our compass for decisions and actions. I know now that Popeyes’ success hinged on the culture we built. Today I am a CEO with many urgent issues, but the first step we took was to create a purpose and a set of core values. As a result, I am confident that Granite City can create the same focus and results as we did at Popeyes.”

Dick Lynch, former chief brand officer at Popeyes Louisiana Kitchen, now CEO, Granite City Food & Brewery

“On reflection, I became a more balanced leader at Popeyes. I learned to better balance the needs of the stakeholder groups. There are always different views as to what is the most important thing, but it is never just one thing. I’ve learned to balance thinking and doing, people and profits, and the interests of franchisees and investors.”

John Merkin, former chief operating officer, U.S., at Popeyes Louisiana Kitchen, now chief operating officer, Edible International

“Prior to my time at Popeyes, the idea of placing the interests of others above individual interests was foreign to most of the leaders I had met. In fact, contrary to the ubiquitous value statements proudly displayed in corporate hallways, my personal experience was that the majority of companies expected leaders to act in their own self-interest, and structured compensation plans to reinforce this practice. Popeyes was unique in that we shared this view that serving others would ultimately deliver the best results. We looked for a purpose beyond money, and that drove different behaviors and outcomes.”

Andrew Skehan, former president, North America, at Popeyes Louisiana Kitchen, now president, North America, Krispy Kreme

“As a Human Resources executive, you dream of working alongside a team who believes that investing in people and delivering business performance are not mutually exclusive. At Popeyes, every member of the team embraced Dare-to-Serve leadership and challenged themselves to live up to our principles each and every day . . . even when it required difficult decisions, tough conversations, or simply being vulnerable. In my new coaching practice, I am dedicated to helping leaders bring out the best in their teams by leading from the heart and holding teams accountable.”

Lynne Zappone, former chief people officer at Popeyes Louisiana Kitchen, now principal at the Zappone Group

“The first

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