Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict by Pollack Jeremy

Author:Pollack, Jeremy [Pollack, Jeremy]
Language: eng
Format: epub
Publisher: Rockridge Press
Published: 2020-11-24T00:00:00+00:00

KEEP IN MIND

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Most interpersonal disputes result from misinterpretations and misconceptions. The mind has a natural tendency to infer meaning from behavior. We sometimes fool ourselves with our own assumptions, judgments, and interpretations.

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When you find yourself in a conflict, it is key to clarify any potential misconceptions so you can deal with what actually is , not what appears to be . Clarifying someone’s intentions can remedy misunderstanding and create an opening for communication and change.

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If, when clarifying their intentions, the other person reveals an intention you truly did not expect, take your time to process it. You might express gratitude to them for the revelation and ask for a few moments (or longer) to consider what they’ve brought up so you can properly respond.

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